1. Order Modifications or Cancellation
Your order is only eligible to be cancelled and modified within 06 hours of placing the order. After that time, the order is locked for processing and can no longer be modified/cancelled.
Please contact our Customer Service for modification or cancellation inquiries. Our agent will support you in revising any detail of the order from size, style, shipping info, colour to the quantity of the product.
2. Returns for Faulty Items
Eligibility: Returns are accepted for items that are faulty due to our error (wrong item type, size, colour, or damaged items).
Requirements: Items must be unwashed, unused, and in original condition with proof of purchase.
Returns are accepted within 30 days from the delivery date.
3. Returns Due to Customer Preferences
While we primarily sell print-on-demand products, in certain cases, returns due to customer errors (such as incorrect size selection or change of mind) may be considered.
Handling Fees: Returns due to customer errors may be subject to a handling fee or partial refund to cover processing costs.
4. Important Notice
Return Address: Do not use the sender's address on your package. We will provide the correct return address.
Item Condition: Returned items must be unworn, unwashed, and undamaged, with original tags/packaging and hygiene stickers.
Filing a Claim: Email with your order number and evidence (photos/videos) of the defect. Include detailed descriptions, and if related to print errors, provide relevant photographs.
5. Replacements/Refunds
Upon receiving your return, we will inspect it and notify you about the approval or rejection of your refund.
We'll review your case and either send a replacement or process a refund.
Refunds typically take 7-10 days and will be issued using your original payment method.
Please check with your bank before contacting us if there is a delay in seeing the refund.
The policy lasts 30 days from the item's arrival date. Refunds are not available after this period.
6. Lost Packages
A package is considered lost after 15 business days (US) or 21 business days (international) without updates.
If lost and not marked as delivered, we cover reprinting and reshipping. If marked as delivered but not received, contact the carrier and open a non-receipt case. Email us the case number. If not resolved in 15 business days, we offer resending or refunding.
7. Incorrect/Missing Address
For packages returned due to incorrect/missing addresses, we can resend to the corrected address (customer covers shipping) or issue a product refund (excluding shipping cost).